I had a new water heater installed recently and I was beyond impressed with every aspect of the customer service experience. From the very first phone call with the Home Depot appliance team, to their assistance with the decision-making process, to the communication with the DRF representative, to the actual installation performed by the very talented Jesse from DRF, it was all amazing. Everyone I interacted with was professional, kind, knowledgeable, organized, conscientious, and extremely helpful. I would highly recommend the Home Depot/DRF combo to anyone!
This Chicago, Illinois customer needed to replace a 12 year old 50 gallon State gas water heater in their apartment/condo/high rise. The existing water heater was located in the customer’s utility room. Since Chicago requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Jesse C. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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