Review from Bob R.


On Friday April 29, 2016 when I found my water heater was leaking I thought I was in for a really bad day. I contacted a neighbor who recommended DRF. I contacted DRF and "Joyce" not only had all the options and numbers but did an excellent job of explaining the timeframe and procedures. Doing dilligence, I called a couple other services but none were as efficient and thorough as "Joyce" at DRF. I called her back and she indicated that she would contact one of their plumbers in my area and let me know how soon he could be at my house, but it would "definitely be today". Within approximately an hour I was called and informed that "Kevin" would be at my location within an hour. "Kevin" and his partner *I'm sorry I did not get his name", arrived, introduced themselves and explained what they would do prior to any installations. "Joyce" had already explained the plans and prices but "Kevin" reviewed them with recommendations based on my installation requirements. We made a decision and "Kevin" and his partner went right to work. Great care was taken for our floors and fixtures as they removed the old water heater and installed the new unit. "Kevin" kept me upto date of any "adjustments" and completed all the work in a very professional and efficient manner. When all was complete they made sure the area was cleaned up and halled away the old unit. I cannot say how greatly I was inpressed by "Joyce" and the other ladies in the office as they answered all my questions and really worked as a cohesive team. When "Kevin" and his partner arrived that process continued and they could not have been more courteous and consider of our home. They made what could have been a stressful process downright easy. Everything was within the estimates provided and the installation site much cleanter than when they arrived. A sincere "THANK YOU" to "Joyce" and the office staff for having all the information available on that first call. A sincere "THANK YOU" to "Kevin" and his partner for their excellent work, professional attitude and courtesy thoroughout the extire process. DRF is definitey in my "Good Book", I would highly recomment them and will definitely use them in the furture, if needed. (Thanks to my neighbor for the recommendation)
Rating
Customer Bob R.
Location Naperville, Illinois
Date May 2, 2016

Water Heater Services Provided

This Naperville, Illinois customer needed to replace a 30 year old 40 gallon gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Naperville requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.

The DRF technician Kevin L. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.

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