I was very pleased with my experience. The call center, dispatch and the service technicians were professional and friendly. Tom and Bill (service tech and apprentice) in particular were very responsive and accommodating. We discovered during the initial consult that the tank I ordered wouldn't fit and Tom made a special exception and had a water heater delivered to my house while they waited. Heater works great and I am very satisfied.
This Plano, Illinois customer needed to replace a 10 year old 40 gallon Bradford White gas water heater in their single family home. The existing water heater was located in the customer’s basement.
The DRF technician Tom R. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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