Tom and Matt were very professional. They properly introduced themselves at the door. They were concerned about cleanliness. Tom explained the whole process and Matt gave time frames and logistics game plan. They were quiet and worked hard the entire time they were here. Tom went over all the details at the end and answered my questions in a courteous manner. Tom even offered to wipe up my hardwood floors. Tom and Matt both used "please", "thank you", and "your welcome" frequently which was much appreciated.
This Frankfort, Illinois customer needed to replace a 50 gallon gas water heater in their single family home.
The DRF technician Tom R. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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