I just got off the phone with Joyce in customer service. She was very professional, polite, informed, thorough, and funny! I did call two other plumbers first and found the call backs and passing along of service techs unsatisfactory. I feel confident with the up front pricing and the knowledge of the water heater install in my type of building. Kudos to good work!
This Chicago, Illinois customer needed to replace a 24 year old 50 gallon gas water heater in their apartment/condo/high rise. The existing water heater was located in the customer’s first floor closet. Since Chicago requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Customer Service Rep is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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