Andrew and Vince were both great. They evaluated the set up and what had to be done and diligently worked to replace the hot water heater while working around the HVAC in a tight space. I’d had some issues with other reps who initially provided me quotes and coordinated the work, but Andrew and Vince were outstanding.
This Evanston, Illinois customer needed to replace a 14 year old 40 gallon power vent water heater in their townhome. The existing water heater was located in the customer’s ground floor. Since Evanston requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Andrew M is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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