This Berwyn, Illinois customer needed to replace a 30 year old 10 gallon Montgomery Ward natural gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Berwyn requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Kevin Loden is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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Kevin was very professional in his handling of a return service call. He was able to promptly fix the issue and identified the cause of the problem which gave him significant credibility.