The person who came out put the customer first. He checked with us multiple times to make sure we still wanted the water heater replaced when he couldn’t find a leak so that we didn’t end up paying for something we didn’t need! Very nice to see such concern for their customers!
This Naperville, Illinois customer needed to replace a 9 year old 50 gallon Rheem natural gas water heater in their single family home. The existing water heater was located in the customer’s basement.
The DRF technician Kevin Loden is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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