Good communication from first exploratory call to the technician leaving my home. All options were well explained to replace my leaking water heater. They sent info to the Village to get the building permit. They quickly assessed the situation and workspace, made their work plan, replaced as necessary to get to code, explained maintenance and the operating pieces, and left the space in the same shape as when they arrived. I will use DRF agian.
This Bartlett, Illinois customer needed to replace a 11 year old 50 gallon gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Bartlett requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Customer Service Rep is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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