1st class service. Kevin was very professional and helpful and took extra time to answer my questions. I’m very satisfied with your service call and I’m sorry I didn’t call you first. I’ll definitely call you again.
I was also very satisfied when I spoke to Nicolette on Monday night. She made me feel less stressed about my situation and felt so much better after talking to her. She also called after the service call to ask me if I was satisfied with the work performed and if I had any questions.
If I were their boss I’d keep them both!
This Poplar Grove, Illinois customer needed to replace a 10 year old Tankless gallon Rheem gas water heater in their single family home. The existing water heater was located in the customer’s utility room. Since Poplar Grove requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Kevin L. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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