This Palatine, Illinois customer needed to replace a 20 year old 40 gallon Rheem gas water heater in their single family home. The existing water heater was located in the customer’s lower level. Since Palatine requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Matt B. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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Staff was very polite and helpful throughout the process: from the initial call; during the installation; and at completion with explanations.